FAQ

Q: How can I get a sample?

A: Sample of our existing products are free, just need you to pay the shipping cost.

Sample of your own design needs to be paid for the mould setup charge.
Samples production takes 8-12 working days after setup charge received & artwork approval.

 

Q: What is the process of an order?
A: Send your detailed request → Feedback with quotation → Confirm quotation & make payment → Make artwork for approval→ Make mould →Mould test →Make samples → Samples test(Approval) → Mass production → Quality checking → Packing → Delivery → After-sale service → Repeat Order...

 

Q: What is your payment term?
A: 100% prepaid for mould setup; 30% deposit and 70% balance before shipment for bulk order.

 

Q: What is the shipping method?

A: Most of goods were sent by international airway express company like DHL, UPS, FedEx and TNT.
It usually takes around 3-4 working days.
We are able to arrange shipment via sea way also.

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